When a client requests a scope change, what is the recommended step to take?

When a client requests a scope change, what is the recommended step to take?

• A. Do nothing
• B. Terminate the relationship
• C. Prepare a new written agreement defining the new scope
• D. Schedule a meeting

Answer: (C)

When a client requests a change in scope, the best practice is to memorialize those changes in a written agreement. Preparing a new written agreement (or a formal amendment to the engagement letter) clearly defines the revised scope, deliverables, timeline, and any adjustments to fees or responsibilities. This written document creates a concrete, shared understanding between the adviser and client, helps prevent misunderstandings or disputes about what is included, and ensures that the scope change is handled in a compliant, professional manner consistent with fiduciary duties. Merely scheduling a meeting doesn’t provide the necessary formal documentation, and doing nothing leaves the existing scope in place with the risk of miscommunication or later disputes. Terminating the relationship is not a required or appropriate response to a reasonable request for scope adjustment.

When a client requests a change in scope, the best practice is to memorialize those changes in a written agreement. Preparing a new written agreement (or a formal amendment to the engagement letter) clearly defines the revised scope, deliverables, timeline, and any adjustments to fees or responsibilities. This written document creates a concrete, shared understanding between the adviser and client, helps prevent misunderstandings or disputes about what is included, and ensures that the scope change is handled in a compliant, professional manner consistent with fiduciary duties.

Merely scheduling a meeting doesn’t provide the necessary formal documentation, and doing nothing leaves the existing scope in place with the risk of miscommunication or later disputes. Terminating the relationship is not a required or appropriate response to a reasonable request for scope adjustment.